Privacy Policy koko5000 – Your Data, Our Responsibility

1Information We Collect

Koko5000 collects various types of information from our members to ensure the services we provide are safe, efficient, and personalised to your needs. This information falls into three main categories:

A. Information You Provide Directly

• Full name as it appears on your official identification document.
• Active email address and mobile phone number.
• Date of birth for age verification purposes (18 years and above).
• Bank account or digital wallet details for processing deposits and withdrawals.
• A copy of your identification document (MyKad or passport) during the KYC process.
• Any information you share when contacting our customer support team.

B. Information Collected Automatically

• IP address and approximate location based on your IP.
• Device type, operating system, and browser version in use.
• Game session data including login times, games played, and wagering amounts.
• Complete records of deposit and withdrawal transactions.
• Website cookie and analytics tracker data.

C. Information from Third Parties

• Identity verification through trusted third-party KYC services.
• Payment verification information from the payment processors we use.
• Fraud prevention data from security services we are affiliated with.

2How We Use Your Data

Every piece of information we collect is used solely for legitimate, clearly stated purposes. Below is a summary of how your data is used by koko5000:

We will not use your data for any purpose other than those stated above without first obtaining your additional consent. If you do not wish to receive marketing communications, you may opt out at any time through your account settings.

3Sharing Information with Third Parties

Koko5000 takes a highly cautious approach to data sharing. We does not sell, rent, or trade your personal data to any third party for their own marketing purposes.

However, there are certain situations where we need to share your information with trusted parties, namely:

• Payment processors: Information required to process your deposits and withdrawals is shared with payment providers that we have screened and trust.
• KYC service providers: Identity verification documents are shared with third-party verification services that comply with strict security standards.
• Game providers: Game session data required for game operations is shared with our gaming platform providers.
• Legal authorities: We will disclose information to the authorities when required by law or court order.
• Fraud prevention services: Certain data is shared with fraud prevention systems to protect all members of our platform.

All third parties that receive your data are required to comply with strict data protection policies and may only use that information for the purposes we have specified.

4Data Security Measures

Protecting your personal data is koko5000's top priority. We continuously invest in security infrastructure and employ multiple layers of protection to keep your data safe at all times.

The security measures we implement include:

• Data encryption in transit: All communications between your device and our servers are protected by 256-bit TLS/SSL protocols.
• Data encryption at rest: Sensitive data such as financial information and KYC documents are encrypted within our database.
• Two-factor authentication (2FA): We support two-factor authentication for account login to provide an extra layer of security.
• 24/7 Monitoring: Our systems are monitored around the clock to detect any suspicious or unauthorised activity.
• Regular security audits: We conduct regular penetration testing and security audits carried out by independent third parties.
• Internal access controls: Access to member data is restricted on a "need-to-know" basis, and all access is automatically logged.

5Cookies & Tracking Technologies

Koko5000 uses cookies and similar tracking technologies to enhance your experience on our platform, understand how users interact with our website, and ensure the security of your session.

Types of Cookies We Use:

• Essential Cookies: Required for core platform functions such as login, user sessions, and security. These cookies cannot be disabled.
• Analytics Cookies: Helps us understand how users interact with our platform through non-identifying usage data, enabling us to improve our services.
• Functional Cookies: Saves your preferences such as language, currency, and display settings to provide a more personalized experience.
• Marketing Cookies: Used to display relevant promotions to you. You may opt out of these cookies through your browser settings.

You may manage or delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some parts of the koko5000 platform.

6Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices, you have the following rights regarding your personal data held by koko5000:

To exercise any of the rights above, please contact our customer support team. We will process your request within 30 business days. There are situations where we may need to retain your data even after a deletion request — for example, to fulfil legal obligations or resolve outstanding disputes.

7Data Retention Period

Koko5000 only retains your personal data for as long as it is needed to fulfil the purposes stated in this Privacy Policy, or as required by applicable law.

• Active account data: Retained for as long as your account is active and for a reasonable period after account closure.
• Financial transaction records: Retained for a minimum of 7 years in accordance with Malaysia's tax and financial regulatory requirements.
• KYC Documents: Retained for a minimum of 5 years after the business relationship ends, in accordance with anti-money laundering laws.
• Customer support communication logs: Retained for 3 years for reference and dispute resolution purposes.
• Analytics data and cookies: Retained for 13 months before being automatically deleted or anonymised.

Once the specified retention period has ended, your data will be securely deleted or anonymised so that it can no longer be linked to you as an individual.

8Amendments to the Privacy Policy

Koko5000 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or improvements to the services we offer.

When we make significant changes to this policy, we will:

• Updating the "Last Updated" date at the top of this document.
• Displaying a clear notice on the platform's home page for a minimum of 14 days.
• Sending email notifications to all registered members if the changes materially affect your rights.

Continued use of the koko5000 platform after any amendments are published will be considered your acceptance of the updated Privacy Policy. If you do not agree with the amendments, you may close your account and stop using our platform.

For any enquiries, concerns, or to exercise your rights regarding personal data, please reach out to our customer support team who are ready to assist you.